recent correspondence with FooPet Support...

Request #1448
account suspension at some point during the afternoon of 4/27/11

Jean Medeiros
Apr-27 16:26

i received no email notice as per the TOS, and reading over them i'm not sure where or how i am in violation...i had just subscribed my account to ClubFoo standard/repeat billing the other day. everything seemed to be in working order earlier today when i redid my pet's scene.

Comments
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Khloe
Hi Jean,

Thanks for contacting FooPets Support.

Your account was suspended for "publicly sharing sensitive account information" this is a violation of the ToS and therefore your account was suspended.

Please let us know if you have any further questions.

Thanks for playing!

Khloe
FooPets Game Services
www.foopets.com

Apr-27 2011 17:33
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Jean Medeiros

"Personal or private information that might identify another user" is the only reference i found...and as the only information involved was my own, i did not see that as applying in this case.

the project i am engaged in has already motivated over a dozen people that i know of to subscribe to ClubFoo as they found accessing their pets without having the bonding in effect sufficient incentive to spend the money needed to reach them directly - and i anticipate more to come, both those involved in my project, and their many friends who are not.

i am acting in good faith, to preserve the site and its membership and wean people onto your new system. my motives are not necessarily noble - i am attached to my own pixel pet, and benefiting the site (which i truly see myself doing, in however subtle and obscure a fashion) benefits me, as well.

closing a door which is leading more people to acceptance of FooPets as a paid site is not in anyone's best interest - there is enough ill will as it is - please let me do what little i can to ameliorate it.

Apr-27 2011 18:27
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Khloe

Hi Jean,

You were sharing your login information allowing other users to access your account which is against he rules. You're not allowed to share passwords, give away accounts or sell them.

You were allowing other users to log into your account so they can check on their accounts.

You also had other accounts set up to do the same in this account was shut down.

Due to this behavior you're account will remain suspended.

Regards,

Khloe
FooPets Game Services
www.foopets.com

Apr-28 2011 19:25
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Jean Medeiros

I read it carefully - it is forbidden to provide information on, or
information leading to*, others' *personal data (under posting) : and I am
responsible for - not required to - safeguard the security of my own (under
indemnification). this is intended to protect the site from liability should
my privacy be violated : obviously in this case, the site is held harmless -
and I will provide this in notarized form if necessary, though the site's
own provisions have it well covered.

many families share accounts - I simply extended that practice in order to
help keep members on the site, and have already brought over $500 into the
site that i know of, in the few days this was active - many before the
deadline - through convincing members who planned to leave, to remain and
subscribe instead, by making FooPets a positive experience for them once
more. more are sure to follow - if they are not discouraged by having a door
slammed in their faces yet again.

i did not attempt to give away, much less sell the account - nor did my
friends, whose login information was NOT made public - i only acted in what
i still see as the best interests of FooPets both from a management and a
members' standpoint.

i am doing no harm - and may well be helping...and in accord with the
wording of the Terms of Service, which recommend but do not require me to
keep privy my personal information.

Apr-28 2011 20:46
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Khloe

Hi Jean,

Thank you for your feed, however this does not change the action taken against the account/s. The account will remain suspended permanently.

Regards,

Khloe
FooPets Game Services
www.foopets.com

Apr-29 2011 10:39
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Jean Medeiros

then you are indeed trying to weed out the older members...i had been told that was a likely motivation, but did not want to believe it...the subtle but potent psychological effect of allowing people care for their pets without the pet "knowing" they are there stands to make the site a pretty penny - if you are turning that down out of hand, it seems the financial aspect was not the motive for the change after all.
there are "halfway" options open - setting a time limit, requiring a more profitable subscription for the profile (i am aware that in the case of an indefinite suspension, the existing CF subscription is cancelled) - is there NO possible way we can come to mutual terms? as i indicated, i am within the letter of the TOS - and acting in the best interests of all involved.

May-02 2011 18:11
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Khloe

Hi Jean,

The account is as stands. It's against the rules to share your password and log in information. You are violating the rules by allowing other members to log into your account.

I would imagine you wouldn't want strangers to see your personal information that's on your account.

Any and all users are welcomed to join CF/CF+ to access their account. We understand not everyone can do this, this is why we are leaving the account as is so if/when they join everything will be just as they left it.

Thanks for playing!

Khloe
FooPets Game Services
www.foopets.com

May-03 2011 10:59
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Jean Medeiros

if i had a problem with anyone seeing the limited personal information on the foopets profile, i would not have set up this program - which benefits you and the membership, not me - in the first place.

and again : the TOS forbid revealing the information of OTHERS. it is recommended - NOT required - that i keep my own private, and that only to indemnify the site from legal liability, to which i have already given a tacit hold-harmless by sharing it voluntarily.

May-05 2011 18:39
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Lily
FooPets Support

Hi Jean,

I quote from FooPets terms of service: "In sole discretion, anything Rivet Games sees as inappropriate or not ok for this site."

We are not obligated to reinstate this shared account, nor will we do so. Unfortunately we can not come to any agreement around having a communal account to bypass our subscription only policy.

Sincerely,

Lily
FooPets Game Services
www.foopets.com

May-05 2011 20:11

This request is closed for comments. The request has a follow-up in account suspension at some ....
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Request #2548 follow-up to request #1448
Re: account suspension at some point during the afternoon of 4/27/11

Jean Medeiros
May-10 19:50

i point again to the fact that this is in both the short and lng term benefits of the site financially and politically, unless the goal is to remove established members rather than persuade them to subscribe.
yes, you can invoke the blanket clause when nothing else truly applies - as apparently it doesn't - but even that, other than "sole discretion", is on shaky ground logically, as the site and membership benefit - hardly an "inappropriate" result. that clause sounds as if it were intended to apply to content offensive to members or unflattering to the site...neither of which is the case.

Comments
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Khloe

Hi Jean,

Thank you for the feedback, we appreciate your input as we continue to develop FooPets.

Thanks for playing!

Khloe
FooPets Game Services
www.foopets.com

May-10 2011 19:58
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Jean Medeiros

no offense, but that sounds like a canned response...and none of this exchange was intended as feedback, though you are welcome to take any and all of it under advisement for other purposes.

while the group project was being organised and durind its brief post 4/26 run, it resulted in well over a dozen paying memberships you would not otherwise have received - and this in a matter of days.

subsequent to its closure/suspension, we have had 3 account deletions (they may have even gone to the trouble of tossing in $5 to do it, i'm not sure whether that was required...if it was, that gives you an idea of how VERY disenchanted this debacle is making the wavering members involved).

YOU tell ME : in which condition was my profile most beneficial to ("ok for", in the phrasing of the TOS quoted by Lily) the site?

i am becoming as cynical as my grandmother...while i'm not sure just what IS being done to FooPets these days, "develop" is NOT a word that leaps to mind...

May-14 2011 17:33
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Jean Medeiros

ignoring this is not "solving" it...

i hear that now they are offering a $100 bounty to players who bring in new subscriptions...while this account was producing them in at no cost to you. you have yet to present an argument that genuinely holds up to examination...it's not like those who had not prepared in advance could do this, so it's not like you'd be facing a horde of copycats - assuming others were willing to allow sharing to begin with.

when people could see their pets through this means, but the pets could not "see" them (no bonding), this account was a veritable cash cow...now it is closed - and you are bribing people to solicit new members. do you not see a contradiction here? i certainly do...

May-16 2011 13:55

This request is closed for comments. The request has a follow-up in Re: account suspension at s....
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Request #3553 follow-up to request #2548
Re: Re: account suspension at some point during the afternoon of 4/27/11

Jean Medeiros
May-24 20:10

this is NOT going to just go away...i still feel i have a valid point, and not addressing it serves no purpose.

This request is closed for comments. The request has a follow-up in Re: Re: account suspension ....
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Request #4092 follow-up to request #3553
Re: Re: Re: account suspension at some point during the afternoon of 4/27/11

Jean Medeiros
Jun-03 04:47

this has been carried part the point where it makes any sense...particularly regarding "Dare2Care" and "OperationLifeboat", the 2 accounts you locked who had NOT revealed any information to anyone, personal or otherwise. your continued lack of response, verbal or active, is not aiding us in restoring faith in the site in the minds of estranged members...

Comments
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Lily
FooPets Support

Hi Jean,

This is from our terms of service:

"Rivet Games, Inc. has the right and sole discretion to deny access to any part of FooPets website or applications."

Unfortunately the suspension of these shared accounts is not up for debate. We have made our final decision to deny this type of account access, which is well within our right as a company. No further explanation will be offered.

Lily
FooPets Game Services
www.foopets.com

Jun-03 2011 11:28
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Jean Medeiros

"explanation" was not what i was seeking...i have been trying to work WITH you, regardless of what you may think about it, or whether it has been fully thought through. bear in mind, if i am no longer connected to the site, i am no longer bound by your TOS...you can't have it both ways.

Jun-04 2011 16:36
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...this is where we stand as of now. as going through channels appears to be fruitless, we are looking into alternative answers. please refer to my contact info via Lifeboat, and get in touch with me privately for details of our next step.